Gladstone Pottery Museum have received the results of their latest inspection by Visit England and have achieved the highest level of praise available.
The Longton museum is inspected annually as part of the ‘Visitor Attraction Quality Assurance Scheme.’ The inspection is thorough and takes a variety of forms, including phonecalls, email enquiries, visits to the attractions website, an evaluation of their use of social media and an on-site inspection all performed by an unidentified ‘mystery shopper.
Last year the museum were pleased to be rated ‘Generally Excellent’ and this year staff are thrilled to have been given an ‘Excellent’ rating. The report praised the museum on all counts, stating:
‘Gladstone Pottery Museum continues to provide an overall excellent quality experience. The level of interpretation used within the Museum was excellent, with a variety of techniques used and activities to keep children entertained. All of the Bottle Ovens were now open, and an additional video room had been added. All of the staff were very friendly, helpful and informative, which made a huge difference to the overall understanding and enjoyment of the visit.’
A museum spokesperson said ‘To achieve such a high standard in a tough, national inspection is testament to the hard work the staff at Gladstone put in to making the visitor experience brilliant.’
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